Terms of service
DETAILED DESCRIPTION OF GOOD AND / OR SERVICES
Radical Rides is a business in the Automotive industry that markets a wide range of aftermarket car accessories, lamps, performance parts, alloy mag wheels and replacement parts. By undertaking to purchase any product from Radical Rides the customer must abide by the terms and conditions listed herein.
DELIVERY POLICY
Subject to availability and receipt of payment, requests will be processed and shipped usually within 3 to 7 working days and delivery confirmed by way of booking [Number / Voucher / ID etc]. This time frame could change without notice, however should there be any unfortunate delays, you will be notified. Should a product be out of stock, you will be notified and offered a suitable replacement, an option to wait a few more days or a complete refund. Customers can opt to collect orders from our Durban store. Collection can only be made during normal trading hours, once we have prepared your order.
Orders will only be processed once payment has cleared and reflects into our account. Once cleared and processed, will your order be ready to collect from our store or sent out via courier.
IN-STORE COLLECTION
Orders may be collected from our store, however ALL online orders are processed Monday to Friday. Please allow for a 2 to 5 day processing period.
Please note that orders placed on weekends and public holidays with in-store pickup will be allocated a pickup notification at the start of the following work week
Online orders for in-store collection can be picked up between operating hours from Monday to Saturday.
Prior arrangements must be made for Sunday & Public holidays collections as our online department is closed on these days.
FREE SHIPPING ITEMS
Items that are advertised as FREE SHIPPING will be available for a limited period only & will be clearly stated on our website. Terms & Conditions apply on such items and are subject to change without notice. Quantities of these items will also be limited and we reserve the right to stop/pause this offer should stocks be depleted before the end of the promotional date. Full Refunds will be issued on paid up orders if the item is sold out. FREE SHIPPING will be subjected to deliveries to main provincial city centres only & excludes outlying areas not serviced by our nominated courier service provider. FREE SHIPPING orders will be processed and shipped out within 7-10 days after payment has been confirmed into our company bank account. Should a correctly supplied product be returned, there will be a 10% handling fee and the customer will also bear the shipping costs of returning the product back to us. By purchasing the FREE SHIPPING item you abide by the rules & regulations listed herein.
RETURN AND REFUND POLICY
Electronic items that carry a warranty and that have been fitted into clients vehicles cannot be returned with any physical marks/damages. All products must be sent back with the original undamaged packaging any missing components may void the products warranty.
Radical Rides undertakes to supply all products in good faith. If a product is sold and it is not suitable or incorrect for the vehicle intended, we will gladly refund and or return the product in question. However, correctly supplied products will incur a 10% service fee should the product be returned for whatever reason. All correctly supplied products returned for refunds, must be received by us in the original condition together with the original packaging that it was supplied as well as proof of purchase. Further, all courier/shipping charges for returns on correctly supplied products will be carried by the buyer. Radical Rides will not be liable for any courier costs as a result of returns on correctly supplied products.
For In-store purchases, it is mandatory for all goods to be checked by the customer BEFORE leaving the store as we will not held responsible for any claims on goods that have been checked / tested after it has left the store. Responsibility of ALL products pass onto the customer once it leaves our store.
OZOW PAYMENT METHOD
OZOW is an external payment portal option available to all customers. Where a customer elects to make use of these methods of payments he/she understands and accepts that service chargers may be applicable. Any payment shortfalls or additional charges shall be for that customer’s account against that service provider.
Radical Rides shall not be liable for discrepancies in payment or additional charges levied in transactions when customers make use of the OZOW platform and services. Radical Rides shall not be liable for improper use on customers credit cards and debit cards. The customer is liable for all payments made with their payment methods.
ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate as images may differ from the actual product.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
LAMPS/LIGHTING & BULBS
These products DO NOT carry any warranties once tested in-store and the product leaves our store. We recommend that these products be installed by a professional fitter. Radical Rides will however honour any Warranty/Guarantee for these products should they be fitted by ourselves/in-store or in our fitment centre.
CHROME PRODUCTS
There is absolutely NO Guarantee/Warranty on any chrome or chrome plated products.
SPOILERS & BODY KITS
Radical Rides endeavours to supply products that fit correctly on the vehicle it is intended for. This applies to ALL Spoilers, Bumpers and Body kits. It is the responsibility of the customer to “trial fit” any of these products BEFORE it is spray painted and/or installed. Radical Rides will not be held responsible for any painting/labour costs directly or indirectly incurred by the customer. We strongly suggest an authorized panel beater be used for the installation of these products.
RETURN POLICY
All products deemed to be incorrect have a 7 day money back guarantee – provided that:
- The product has not been used in any way,
- Is in its original condition and packaging
- Original proof of payment/ invoice is furnished
- Goods correctly supplied and returned after this period are subject to a 10% handling fee.
- Lamps/Lighting & Bulbs as well as electrical products will not be refunded or swopped out.
CUSTOMER PRIVACY POLICY
Radical Rides shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa, Master Card, American Express credit cards or by EFT and direct bank transfer into the Radical Rides bank account, the details of which will be provided on request. NOTE: All cash deposits incur a mandatory 2% cash deposit fee therefore we strongly suggest EFT payments. Prices on ONLINE deals may vary from our physical store prices.
CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by Radical Rides separately from card details which are entered by the client. All information is strictly confidential and will be protected.
MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).
RESPONSIBILITY
Radical Rides takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Radical Rides chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 1 Fragrance Street, Chatsworth, South Africa, 4092.
VARIATION
Radical Rides may, in its sole discretion, change this agreement or any part thereof at any time without notice.
COMPANY INFORMATION
This website is run by Radical Rides, a close corporation based in South Africa trading as Radical Rides and with registration number CK 2004/068754/23
EXPORT RESTRICTION
The offering on this website is available to South African residents/clients only.
